Contact Us
Cascades Casino Kamloops values your questions, concerns and feedback. We're committed to providing you with the best possible support.
Customer Support Availability
Our customer support team is available on-site during our operating hours. Please visit us at:
Help Centre
You will have access to the following resources on-site:
If needed, contact BCLC's customer support via email or phone.
Verification Support
To access specific account-related services, please visit our verification webpage where you can find details about the required documentation and process.
Responsible Gambling Assistance
If you're concerned about your gambling habits or know someone who might be struggling, we have a dedicated responsible gaming team ready to provide support. Please reach out via one of the following options:
Technical Support
For any technical issues, please contact our Help Desk using our website or visit us in person for assistance.
Escalation Procedure
If your issue requires further attention from a management representative, you can escalate it by speaking with the supervisor on duty at the time of your visit. Please provide them with as much detail as possible so that they may best assist you.
Mobile and Desktop Support Accessibility
Please note that Cascades Casino Kamloops is designed to be easily accessed via all devices while using our services; however, if technical issues arise please contact our Help Desk or GameSense advisors directly for assistance.
